facebook reviews are a critical element of facebook business pages. These pages allow consumers to give small businesses and local businesses one to five star reviews, with or without additional explanation or customer review. no business owner wants bad reviews on facebook. One of the first questions that may arise if negative comments appear is: how can I remove reviews from facebook?
If you are a business owner or manager, you may have noticed negative reviews on your Facebook page and want to manage your social media reputation. you have come to the right place. We’ll explain why online reviews are important and your options for removing bad reviews on Facebook. Let’s dive into how to handle negative Facebook reviews and your broader online reputation.
can i delete facebook reviews?
yes, you can remove facebook reviews from your page by removing the reviews section from your facebook page. see guidelines below on how to do this in “how to remove facebook review section”.
That said, you can’t delete individual reviews from Facebook. According to Facebook, you can report reviews with comments that do not meet Facebook’s Community Standards. however, you cannot report reviews that only include a star rating with no customer feedback.
People who write business reviews on facebook can delete their own facebook reviews at any time. the companies themselves, however, cannot edit reviews.
If you don’t want bad reviews with profanity to appear on your company’s Facebook page, you can block comments that include profanity by turning on the profanity filter.
should i delete facebook reviews?
To remove all negative reviews from your facebook page, you must remove the entire reviews section from your facebook page. A business with multiple negative reviews might think it’s best to remove the reviews section, but remember that removing your business’s Facebook reviews will also remove all the positive ones. it’s better to have a few good reviews to show potential customers than no reviews at all.
Having both positive and negative reviews online increases your chances of getting new customers. if you still want to remove it, here are the steps to remove reviews section from your facebook business page.
how to remove facebook reviews section
to disable facebook page reviews, follow these step-by-step instructions:
- visit your facebook news feed and click on “pages” in the menu on the left.
- go to your facebook business page.
- click the “page settings” button at the bottom left of your facebook page.
- click on “templates and tabs” in the menu options on the left.
click to the right of “reviews” to disable the reviews tab, removing this section from your page.
remember that disabling your reviews does not remove reviews from facebook; it just hides them. the same facebook reviews will appear if you decide to re-enable them.
how to remove negative or fake reviews from facebook
You may have great reviews and wonder how to remove only the bad or fake ones. Unfortunately, you cannot remove individual reviews from Facebook, even fake reviews. You can report reviews that don’t meet Facebook’s Community Standards, including those that contain objectionable content, such as profanity or hate speech.
how to report a facebook review
- go to the facebook review you would like to report and click the three dots in the top right corner.
- click “seek support or report recommendation”.
- follow the step-by-step instructions on the screen.
why are facebook reviews important for small businesses?
Public sentiment can affect the success of your company. About 90% of customers read customer feedback in online reviews before trusting a company. Additionally, customers spend around 31% more if a business has positive reviews, proving that online reviews can greatly influence purchasing decisions.
how to manage facebook reviews
so you can’t just delete negative reviews and reporting facebook reviews may not solve your problem. to do? Your best bet for managing your online reputation on the social media platform is to learn how to properly respond to Facebook reviews. keep track of reviews and follow these steps:
- interact with positive feedback. At the very least, you should “like” your positive facebook reviews.
- Take things a step further and thank reviewers for their positive feedback. doing so will encourage them to continue speaking highly of you.
- Use positive review response templates if you are unsure how to interact with positive customer feedback.
should i respond to negative reviews on facebook?
it’s best to respond to negative reviews to show customers you care about their experiences. handle negative facebook reviews with class and honesty. apologize to customers who share bad reviews and offer to resolve the issue offline via email or phone. Although you can’t remove negative reviews from Facebook, you can still influence the narrative with a thoughtful response.
If you want to use negative review response templates to navigate negative comments quickly and elegantly, that works great; just remember to personalize each response for the customer you’re responding to.
how to get more reviews on facebook
The best way to manage your online reputation is to continually ask for reviews from satisfied customers. over time, you’ll get so many good reviews that the bad ones won’t even matter.
Sponsor your positive comments on Facebook. broadly has a unique service that helps turn positive reviews into clickable facebook ads, amplifying the stellar results you promise. let your best reviews outshine the few bad ones and encourage more customers to leave good reviews.
let her handle your business reputation management extensively
Looking to grow your business using positive yelp, facebook or google reviews? extensively partners with business owners to help small and local businesses improve their social media presence, attract new leads, and enhance their online customer experience.
Schedule a demo today. you can see how broadly’s digital marketing and review management tools can help you manage your reviews online on facebook and across all social media channels.