Car From Japan Review: Is This Used Car Site Any Good? |

established decades ago, car from japan has been exporting used cars to many countries around the world. on their website, they say they want to “enrich lives” by improving exchanges between people and nations. they sell cars, trucks, buses, machinery and spare parts. however, a considerable part of its business is based on the export of used cars worldwide. Read this Japan Car Review to find out how they do it and the kind of experience I had with them. Will they enrich your life as promised?

home page experience

you will get a great front page experience with japan cars. there is a video that explains the entire car buying process, and even without watching the video, you will love the quick buy filters provided on the page.

Reading: Car from japan website review

Using the filters, you can select between car makes, models, minimum and maximum years, minimum and maximum prices, and transmissions. you can also quickly check if it is available at japan car auction.

Car From Japan - Home Page

The representation of the vehicle on the home page is not very attractive to look at. there are more text links than image links, and that’s not something people looking to buy a vehicle are most interested in. however, there is a benefit to this: the site is fairly easy to navigate, with little to no clutter to interfere with the experience.

There are some things a user might dislike about the japan auto homepage experience. the video appears, obscuring everything else. that means you can just watch the video and then visit the site, or you are forced to stop the video to access it. Furthermore, due to the lack of images, the home page lacks some visual appeal.

pre-sale assistance & help section

buying a car at japan auto auction is considered a very simple experience, so there may not be live chat on the site. Their customer support page is designed in such a way that it is self-explanatory. you need to enter a keyword or question and then choose a related service so that the system can get the correct information.

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the FAQ page is too simplistic. It doesn’t answer the most basic questions most first time car importers would have, like how long does it take to get a car or cost explanations (CIF, clearance, etc.). instead, there is a lot of promotional information about coupons, events and campaigns.

Car From Japan - Support Page

japan car reviews show that communicating with them is no different than most other sites that sell used cars. Contact information, including your physical address in Japan, can be found on the “About Us” page. users can follow your page on google +, twitter and facebook for more instant communication.

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The introductory video on the home page gives a good overview of the Japan Car experience. Also, the list of local services, i.e. countries where car from japan has offices, is useful as one can quickly know if they can visit to fix everything in person.

category & vehicle information pages

with over 100,000 cars for sale at any given time, there is a wide choice for all types of users, no matter how diverse their taste in cars. They even have some brands that are not as popular and more obscure, for example, vehicles from the unconventional manufacturer Mitsuoka. luxury brands are also available, as are many variants of Japanese, European, Korean, Chinese and American cars.

Filters make the search process easier and work well, as you’d expect, since these filters are a standard feature these days. You can filter cars by make, type (body type), model, minimum and maximum price, minimum and maximum year, and more. On the home page, there is a list of the most popular vehicles, as well as reviews from the japan car site.

Car From Japan - Product Details

the experience of navigating by car is quite simple. simply click on any of the thumbnail images on the home page and you will be taken to that vehicle’s page. you will find many more pictures and a complete description of the vehicle. capacity, price, color, mileage and many more details are revealed in the description.

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The details you’ll find on the product pages are more than enough. When you’re done looking at the vehicle you have in mind, you’ll feel like you know it very well. the images are of high quality, giving you the opportunity to get up close and inspect the vehicle before making any purchase decisions.

experience & purchase page instructions/import process

the buying process is very easy to follow in a car from japan. Once you have selected a vehicle to view, you will be taken to its product page and as you scroll down the page there is a section asking you to select your country. once this is done, the immediate cost of the vehicle (to your nearest country or port) is automatically calculated. everything is well defined, but it takes some getting used to. the site also stores the history of your recent views in case you need to go back to some of the items you previously selected.

The submission process is also simple. once I paid for everything, they kept me posted every step of the way, from the time the ship left the port of departure until it reached my destination port, where it arrived at the scheduled time. I was provided with ship tracking information, so I followed her progress as she made her way to all the indicated ports until she finally arrived at my local port. their shipping schedule can also be found under “customer support”.

Car From Japan - Shipping Details

User experience is good, but not very smooth. For example. I feel like the shipping information is very important, however instead of dedicating a tab to it, it’s under help and support, which can take some time to find.

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Regional offices are great for people who aren’t super tech-savvy. almost every country to which they export vehicles has an office, mainly at the port of entry for clearance and shipping purposes.

post sales support experience & services

At the time of reviewing this car from Japan, this company did not offer much after sales support. Once you’ve received your car and taken possession, that’s pretty much all there is to it. after that, you’re on your own.

car from japan does not offer any type of guarantee, and this is expressly established in its terms and conditions. Furthermore, they say that the sales contract is between you (the buyer) and the seller (in Japan) and that they only facilitate the deal.

Car From Japan - Local Sales

with a regional office, you can always call them later, even after you take possession of your car. I don’t know if they will provide technical support regarding the car, but I found the local office to be quite customer friendly throughout the buying process.

conclusion: should i use a car from japan?

Although the japan auto auction system is slightly different compared to other used car websites, the overall experience you will have with them is not much different. If you’re looking to buy a lesser-known make or model, a car from Japan is a good option to explore.

these are the advantages:

  • good and easy to use search filter
  • great variety of cars, both popular and lesser known
  • site easy to navigate – not crowded
  • there are several cheap vehicles available
  • quickly access the shipping calendar
  • here are the disadvantages:

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